Frequently Asked Questions



Who do I contact for support?

What are the support hours for Connexus?

  • For technical issues (login assistance, password resets, access to studies or sites, etc.): M-F, 8:00AM - 8:00PM Eastern
  • For questions about a WIRB study (specific processes, status of a submission, etc.) and WIRB Client Services: M-F, 8:00AM - 5:00PM Pacific
  • For questions about a CGIRB study (specific processes, status of a submission, etc.) and CGIRB Study Contacts: M-F, 8:30AM - 5:00PM Eastern