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Frequently Asked Questions



Who do I contact for support?

What are the support hours for Connexus?

  • For technical issues (login assistance, password resets, access to studies or sites, etc.): live assistance hours are Monday – Friday 5 a.m. – 5 p.m. Pacific time .
  • For questions about a study (specific processes, status of a submission, etc.) live assistance hours are Monday – Friday 5 a.m. – 5 p.m. Pacific time   
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